How to resolve disputes
If any misunderstanding arises, calmly report first; most problems are resolved at the initial step
Step 1: Notify support first
First, provide the complaint details; include date, screenshots and account ID for quick team understanding
From Dhaka or elsewhere, the same support channel works; usually two clear messages help identify the issue
Step 2: Escalation process
If the first reply isn't enough, the issue advances; specific details may be requested, such as login time or payment reference
A discrepancy with bKash, Nagad, or Rocket? Provide the transaction details to speed verification and reduce delays
Step 3: Applicable law and court
If the issue isn't resolved by the team, next steps will follow Bangladeshi law; Dhaka-based jurisdiction may apply
This is the final step; write to resolve the issue first to save time
Dispute resolution rules wintk Contact Page Use there to send easily